[Episode 3] Workforce Navigator: A CPO’s Empowerment Tool for Advocacy & Growth
In this episode, Dr. Scott Leuchter, Chief People Officer at Empower Pharmacy, explores the science behind HR. He discusses how HR practices support employees and drive business growth, linking employee experience to performance, retention, and productivity. His research highlights 18 core elements that impact employee satisfaction and key business metrics.
“If you feel good about what you’ve done, chances are you’re going to engage in that activity more than others," says Leuchter. "Therefore, if you feel good as an employee because of the experience you’re receiving, you’re likely to perform and produce better, and that positive experience will be reflected in customer interactions.”Leuchter emphasizes that prioritizing employees is key to organizational success. By focusing on the employee experience and meeting their needs, HR becomes a strategic tool for growth. This approach helps businesses build a thriving culture, retain talent, and turn employees into brand advocates, ultimately fostering customer satisfaction and long-term success.
Topics Include:
The Science Behind Human Resource’s Impact (4:18)
Core Elements of Experience Influence Employee Performance Outcomes (2:56)
Five Essential Elements for Improving Employee Experience (3:32)
Driving Revenue Through Enhanced Employee and Customer Experience (4:18)
Customer Experience as the Key Differentiator in Competitive Markets (5:11)
The Impact of Experience in Business Relationships and Engagement (4:36)
Prioritizing Your People: The Ultimate Key to Business Success (1:08)
Short - The Science Behind Human Resource’s Impact (0:53)
Short - Customer Experience as the Key Differentiator in Competitive Markets (0:54)