Extend Your Workforce

Call Center & Customer Service Staffing Agency

Customer service teams, including call center staff, are a critical point of contact between customers or prospects and a company, so having the right people on the front lines is vital. Eastridge’s Customer Service Talent Team is 100% focused on building world-class customer service teams. They know how to identify candidates with the right hard and soft skills, how to devise a customer service team hiring strategy that will drive the business forward, including how to hire for retention and keeping employees motivated to build long-term success for our clients.

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A Partnership Approach to Building Winning Customer Service Teams

At Eastridge, we understand that staffing is built on relationships, and we take a partnership approach with both clients and candidates. At the start of each client engagement, Eastridge’s Customer Services Talent Team conducts due diligence with the client to identify their short and long term goals, building a hiring strategy using that and Eastridge’s hiring market data. Our strategic approach to fulfilling staffing needs for customer service teams across all the industries we serve enables us to find good talent quickly, and set our clients and workforce up for success over the short- and long-term.

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How to Build a Great Call Center

Call center staff are a critical point of contact between customers or potential customers and a company, so having the right people on the front lines is important. Being articulate and friendly are certainly baseline requirements, but beyond that, what does it take to staff a world-class call center?

Eastridge branch manager, Chris Diaz, who specializes in building great customer service teams, sits down for a Q&A.

Workforce Solutions for Building Customer Service Teams

Eastridge provides customer service clients with a wide range of services. This provides the flexibility they need to access customer service talent to suit their specific needs.